Delivery Policy

SIMPLECONNECT

Delivery Policy

Fast, digital and convenient delivery of your eSIM directly to your email.

ESIM

Digital Delivery Only

SimpleConnect provides digital eSIM products. No physical SIM card or physical package is shipped to your address. Your eSIM details are delivered electronically after your order is successfully processed.

HOW DELIVERY WORKS

From payment to activation

01

Place Your Order

Select your eSIM plan and complete checkout using an available payment method.

02

Payment Confirmation

Your order is processed after successful payment authorization and order verification.

03

eSIM Delivery

Your eSIM information, including the QR activation details and installation instructions where applicable, is sent electronically to the email address provided during checkout.

04

Install & Activate

Follow the instructions provided with your eSIM and install it on a compatible device according to the plan requirements.

DELIVERY TIME

When will you receive your eSIM?

01

Automatic Delivery

Most orders are delivered electronically after successful payment and order processing.

02

Processing Review

Some orders may require additional verification before the eSIM can be issued.

03

Check Your Inbox

Please check your inbox, spam, junk and promotions folders after completing your purchase.

IF YOU DO NOT RECEIVE YOUR ESIM

What should you do?

01

Check Your Email

Confirm that you entered the correct email address during checkout and check all inbox folders.

02

Check Your Order

Make sure the payment was completed and your order was successfully submitted.

03

Contact Support

If the eSIM is still missing, contact us through our Contact page and provide your order details.

!
Important

Please do not purchase the same plan again before checking your order status or contacting support. Duplicate purchases may be treated as separate orders.

EMAIL

Use an active email address

Your email address is essential for receiving your eSIM and related installation information.

DEVICE

Check compatibility first

Confirm that your device supports eSIM and meets the requirements of the selected plan before purchase.

DIGITAL

No physical shipping

There is no physical delivery, shipping address requirement or package tracking for our digital eSIM products.

Need assistance?

Didn't receive your eSIM?

Our support team can help check your order and delivery status.

Contact Support