An eSIM is a digital SIM built directly into a compatible device. It allows you to connect to a mobile network without inserting a physical SIM card.

Choose an eSIM plan for your destination, complete your purchase, and receive your eSIM details digitally. Follow the installation instructions to add the eSIM to your compatible device and connect when your plan is ready to use.

No. An eSIM is digital and does not require a physical SIM card. You can keep your existing physical SIM in your device if your phone supports dual SIM functionality.

Select your destination and preferred plan from the available eSIM products. Add the plan to your cart, complete checkout, and follow the instructions provided after your purchase.

Your eSIM information is delivered digitally. Please check the email address used during checkout and also check your spam or junk folder if you do not immediately see the email.

Yes. Purchasing before your trip can make installation more convenient. We recommend checking your device compatibility and reading the activation instructions before travelling.

Open the cellular or mobile network settings on your compatible device and choose the option to add an eSIM or mobile plan. Follow the on-screen instructions using the activation information supplied with your order.

Activation timing can depend on the specific plan. Please review the activation information supplied with your eSIM and follow the instructions for your destination and product.

In many cases, you can install the eSIM before travelling. However, installation and activation are not always the same step. Follow the instructions provided with your specific plan to avoid activating it earlier than intended.

eSIM availability depends on your device model, region, carrier configuration, and software. Check your device specifications and use our compatibility page before purchasing.

Many compatible devices support dual SIM functionality, allowing a physical SIM and an eSIM to be active together. The exact functionality depends on your device model and configuration.

First, check that the eSIM is installed correctly, mobile data is enabled for the eSIM, and your device has the required network settings. Restarting your device can also help. If the issue continues, contact our support team with your order details.