eSIM Guide

SIMPLECONNECT ESIM GUIDE

Get connected.
Step by step.

Everything you need to install, activate, and use your SimpleConnect eSIM while travelling.

Check Compatibility → Browse eSIM Plans
i
Before you start Make sure your device supports eSIM, has internet access during installation, and keep your eSIM activation details available.
01
GET READY

Before installing your eSIM

✓
Check device compatibility Confirm that your phone or tablet supports eSIM and is compatible with your selected plan.
✓
Have an internet connection Use Wi-Fi or another reliable internet connection when installing your eSIM.
✓
Keep your activation details ready Have the QR code or activation information supplied with your order available.
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Do not delete your eSIM Once installed, avoid deleting the eSIM unless you are certain it is no longer needed.
02 · INSTALLATION

Choose your device

Select your device type to view the relevant installation steps.

A
IPHONE / IOS

Install your eSIM

01
Open Settings

Open Settings and select Cellular or Mobile Service.

02
Add your eSIM

Choose Add eSIM or Add Cellular Plan.

03
Scan the QR code

Use your device camera to scan the QR code supplied with your SimpleConnect order.

04
Follow the instructions

Continue through the on-screen instructions until the eSIM installation is complete.

TIP

If your QR code is displayed on the same device, use the alternative activation method provided with your eSIM when available.

B
ANDROID

Install your eSIM

01
Open Settings

Open your device Settings and look for Connections, Network & Internet, or your mobile network settings.

02
Find SIM settings

Select the option for SIM Manager, SIMs, or Add mobile plan.

03
Scan your QR code

Select the option to add an eSIM and scan the QR code provided with your SimpleConnect order.

04
Complete installation

Follow the on-screen instructions and wait until your eSIM profile has been added successfully.

TIP

Android menus can vary by manufacturer and model. If you cannot find the eSIM option, check your device manufacturer's instructions.

03
ACTIVATION

Activate your eSIM

01
Install the eSIM

Follow the installation steps for your device and make sure the eSIM profile appears in your mobile settings.

02
Select the eSIM for data

When using the travel eSIM for mobile data, select the SimpleConnect eSIM as your preferred data line.

03
Enable data roaming if required

Some travel eSIM plans require data roaming to be enabled. Follow the instructions included with your specific plan.

04
Connect and test

Turn mobile data on and allow a moment for your device to connect to the available network.

DO Recommended
  • Check compatibility before purchase.
  • Install your eSIM with a stable internet connection.
  • Keep your activation information accessible.
  • Follow the instructions included with your plan.
  • Check which SIM is selected for mobile data.
AVOID Things to watch
  • Do not delete your eSIM unnecessarily.
  • Do not install the same eSIM repeatedly.
  • Do not activate a plan earlier than intended.
  • Do not assume every device menu is identical.
  • Do not share your private activation information.
04 · TROUBLESHOOTING

Not connecting?

Try these quick checks before contacting support.

Contact Support →

Check that the SimpleConnect eSIM is enabled, selected for mobile data, and that the required data roaming setting is enabled according to your plan instructions. Then try restarting your device.

Check your exact device model and regional version. eSIM availability can vary by model, market, carrier, and software configuration.

Check Compatibility →

Make sure the QR code is clearly visible and your camera can focus on it. If the QR code is displayed on the same device, check whether your device offers a manual activation option.

If you have completed the recommended checks and still cannot connect, contact SimpleConnect support and provide your order details and device information.

Get Support →
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READY TO TRAVEL? Your connection starts here.
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