Information We Collect

We may collect information that you provide when creating an order, making a purchase, contacting support, or using our website.

• Name and contact details
• Email address
• Billing and order information
• Information submitted through support requests

Order Information

When you purchase an eSIM, information associated with your order may be collected and processed so that we can confirm the transaction, provide the purchased product, and assist with related support requests.

Your eSIM activation information may be delivered electronically to the email address provided during checkout.

Payment Information

Payments may be processed through third-party payment providers. Payment processing may require information necessary to authorize and complete a transaction.

SimpleConnect does not need to store complete payment card credentials when payment processing is handled directly by an external payment provider.

How We Use Information

Information may be used for purposes including:

• Processing and fulfilling orders
• Delivering eSIM products and instructions
• Providing customer support
• Managing accounts and transactions
• Improving website functionality and services
• Preventing fraudulent or unauthorized activity

Website Usage Data

When you visit our website, certain technical information may be collected automatically by the website, hosting environment, analytics tools, or other technologies used to operate the service.

This may include browser type, device information, approximate location, IP address, pages visited, and general interaction data.

Cookies & Similar Technologies

SimpleConnect may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, and understand general website usage.

Depending on your browser and available settings, you may be able to manage or disable certain cookies.

Service Providers

We may work with trusted third-party service providers that help us operate our website and services.

These providers may support areas such as payment processing, website hosting, order fulfillment, email delivery, analytics, security, and technical infrastructure.

Information Sharing

We do not treat customer information as a product for sale. Information may be shared with service providers or partners only when reasonably necessary to operate our services, process transactions, provide support, maintain security, or comply with applicable requirements.

Data Security

We take reasonable measures to protect information against unauthorized access, alteration, disclosure, or misuse.

However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to fulfill the purposes described in this policy, maintain transaction records, provide customer support, resolve disputes, prevent fraud, and meet applicable legal or operational requirements.

Your Choices

Depending on applicable law and the nature of the information, you may have rights concerning access, correction, deletion, restriction, or other handling of your personal information.

Requests may be subject to reasonable verification and applicable legal or operational limitations.

Children's Privacy

Our services are not intentionally designed to collect personal information from children without appropriate authorization.

If you believe that information belonging to a child has been submitted to us improperly, please contact our support team so the matter can be reviewed.

International Processing

Because digital services and telecommunications infrastructure may involve providers operating in different countries, information may be processed or transferred across borders where necessary to provide our services.

Third-Party Websites

Our website may contain links or integrations that lead to third-party websites or services. Their privacy practices are governed by their own policies.

We recommend reviewing the privacy policies of third-party services before submitting information to them.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our services, technology, operational practices, or applicable requirements.

The current version published on this page represents the policy applicable to your use of the website and services.

Questions & Requests

If you have questions about this Privacy Policy or would like to make a privacy-related request, our support team can assist you.